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Plans
Features
Trial Plan
Try selected features with our 14-day trial
$0
/month
$0/month
(annually)
14 Days Free Trial
NEW
Business Plan
Advanced features for established businesses
$75
/month
$71/month
(annually)
Communication
Inbound Emails
Handle incoming emails as conversations
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Email Continuity on API Channel
Continue conversations via email on API channels
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Inbox Management
Manage conversation inboxes and routing
Canned Responses
Pre-written responses for quick replies
Voice Recorder
Record and send voice messages
Custom Reply Email
Use custom email addresses for replies
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Custom Reply Domain
Use custom domain for email replies
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Analytics & Reporting
Reports
Analytics and reporting dashboard
Help Center
Help Center
Allow agents to create help center articles and publish them in a portal.
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UI Experience
Disable Branding
Remove CXCoast branding from customer-facing widgets
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Communication Channels
Email Channel
Email communication channel for customer support
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Facebook Channel
Facebook Messenger integration for customer conversations
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Website Channel
Live chat widget for websites
Instagram Channel
Instagram Direct Messages integration
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Voice Channel
Voice call support channel
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WhatsApp Channel
WhatsApp integration for customer conversations
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SMS Channel
SMS/Twilio integration for customer conversations
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Telegram Channel
Telegram integration for customer conversations
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Line Channel
Line messaging integration for customer conversations
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API Channel
Custom API channel for custom integrations
Video Channel
Video call support channel powered by LiveKit for real-time video conversations
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Integrations
Integrations
Connect with third-party tools and services
Enterprise
Audit Logs
Track and trace account activities with ease with detailed audit logs.
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SLA
Service level agreement management
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Custom Roles
Create custom roles with specific permissions
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Customer Management
Labels
Organize conversations with custom labels
Custom Attributes
Add custom fields to contacts and conversations
CRM
Customer relationship management features
Automation ai
Agent Bots
Automated bots to assist agents with responses
Macros
Automate repetitive tasks with macros
Automations
Create automated workflows for common tasks
Rafeeq
AI copilot for customer support
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Team collaboration
Agent Management
Manage agent accounts and permissions
Team Management
Organize agents into teams for better collaboration
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Campaigns
Campaigns
Proactive messaging campaigns to visitors
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Usage Limits
Inboxes
1
10
20
50
Conversations/Month
500
500
1,000
2,000
AI Responses/Month
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1,000
2,000
4,000
AI Knowledge Base Docs
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10
25
50
Ready to Get Started?
Join thousands of businesses already using CXCoast to deliver exceptional customer experiences.