Frequently Asked Questions

CXCoast Digital Hub is a comprehensive customer support platform designed specifically for GCC businesses. It unifies all customer conversations from WhatsApp, Telegram, Instagram, Facebook, and Email in one inbox, with full Arabic support and AI-powered automation.

The platform is ideal for SMBs, freelancers, and startups in Bahrain, Saudi Arabia, UAE, Kuwait, Oman, Qatar, Egypt, and Jordan. Whether you run an e-commerce store, restaurant, clinic, or any business requiring customer communication.

You can start using CXCoast in less than 5 minutes! The setup process is simple: register your account, connect your channels, and start managing conversations. We also provide full setup support if you need help.

We support: WhatsApp Business API, Telegram, Instagram, Facebook Messenger, Email, Website Live Chat, and SMS. All channels are managed from one unified inbox.

It's very easy! From your dashboard, select 'Add Channel', then 'WhatsApp'. We'll guide you step-by-step to connect your WhatsApp Business account. You can use your existing number or a new one. The process takes just minutes.

Yes! You can convert your existing personal or business WhatsApp number to WhatsApp Business API. We'll help you with the migration process without losing previous conversations. You can also use a new number if you prefer.

We integrate with: CRM systems (Zoho, HubSpot, Salesforce), ERP systems (ERPNext, SAP), E-commerce platforms (WooCommerce, Shopify), and payment gateways. We also provide APIs for custom integration with any system.

A unique feature that lets you upload your product or service catalog with prices and descriptions. Smart bots use this catalog to automatically respond to customer inquiries about products, prices, and specifications, saving your team's time.

Our AI bots understand Arabic and English and learn from your conversations. They can answer FAQs, process orders, schedule appointments, and transfer complex conversations to human agents. They work 24/7 and continuously improve.

Workflow automation lets you create automatic rules to distribute conversations, send responses, escalate important cases, and send alerts. For example: automatically route sales conversations to the sales team, or send automatic welcome messages to new customers.

Absolutely! The platform provides comprehensive analytics: number of conversations handled, average response time, customer satisfaction rate, individual agent performance, peak times, and more. You can export and customize reports based on your needs.

We offer flexible pricing plans for all sizes. Starting from the Starter plan for freelancers and small businesses, up to Enterprise plans. Pricing depends on number of users and conversation volume. All plans include a 14-day free trial.

Yes! We offer a 14-day free trial without requiring a credit card. You can try all features and channels during the trial period. If you're not satisfied, you can cancel anytime without any obligations.

No setup fees or hidden costs! The price you see is what you pay. Setup is free, support is included, and all updates are free. The only additional fees might be for optional custom services like advanced training or complex integration.

Of course! You can upgrade or downgrade anytime. When upgrading, you get new features immediately. When downgrading, the change takes effect from the next month. No cancellation fees or penalties.

Yes, your data security is our top priority. We use 256-bit SSL encryption for all data, maintain daily backups, and follow global security best practices. Our servers are protected in secure data centers with 24/7 monitoring.

Your data is stored in secure cloud servers with options for local storage in the GCC region. We comply with local data protection laws in every country we operate. You can request a copy of your data or deletion anytime.

No, we never sell or share your data with third parties. Your data is entirely yours. We only use data to provide and improve our services for you. You can review our complete privacy policy for more details.

We provide 24/7 technical support in Arabic and English via: live chat, email, and phone. Our support team is trained and ready to help anytime. Average response time is less than 5 minutes.

Yes! We offer comprehensive training programs: initial onboarding training, free weekly online training sessions, tutorial videos, detailed user guide, and custom training on request. All materials are available in Arabic and English.

You have several options: click the help icon in your dashboard for live chat, email support@cxcoast.com, call our support number, or check the knowledge base for quick solutions. We guarantee quick response and issue resolution.

Absolutely! We provide complete free setup service. One of our experts will help you with: account creation, connecting all channels, setting up bots, uploading catalog, training your team, and ensuring everything works smoothly before you start.